
General FAQs
We love to customize private trips for you, your family, your friends, or organization.
Our trip prices are typically based on groups of 6+ clients, so the number in your private group may affect your price. Just get in touch and let us know what you’re interested in, and we’ll make it happen!
You journey with us begins when we meet you at the airport and ends when you are taken back at the end of the trip. If you want to arrive early or depart later, just let us know.
No, our prices do not include flights, we are not authorised to book international flights for clients, however we will advise the best flights for clients to book in order to fit our itineraries. Some of our trips include local in country flights and these are covered in the cost of the trip (please check the trip Included & Excluded details).
We will always provide fresh drinking water on our trips. This will either be bottled, boiled or treated water. The only exception being our Alpine climbs, where clients will be required to purchase their own bottled water in the mountain huts.
On most trips, our local crews will have communications. On some trips our PJS leaders carry satellite phones to be in communication whenever and wherever needed.
Yes, whenever you do not have cell phone connection and want to be in contact, clients can use our Satellite phone at a cost of $5 per minute.
Our crews carry solar panels and sometimes extra battery packs for our expeditions. Although their priority is to charge expedition emergency communication devices, these are sometimes available for clients to use. There are small and efficient solar chargers readily available to buy and we suggest looking into purchasing one for your trip.
Facilities vary from trip to trip. For instance, on Kilimanjaro we bring a private toilet tent and toilet for exclusive use of our group. In other cases, we use available facilities in accordance with local standards. We strive to limit our impact in the mountains.
Tipping is always a personal choice but always greatly appreciated by our amazing crews. We will provide more details once you’ve booked your trip.
Yes. All of the meals served on our trips are a combination of the best local and regional fare. Your guide or your personal cooks are happy to accommodate dietary restrictions.
Register directly on our website. Head to the Sign Up page on our website, complete the form and submit.
Once received we will email you the 25% deposit invoice and a credit card payment link. The deposit is non-refundable.
The balance invoice will be sent 90 days before departure and is due for payment no less then 75 days before to departure. There are certain exceptions. Please refer to the payment policy for your specific trip. Payment can be made by Credit Card or Bank Transfer.
If you need to cancel your trip, we must be notified in writing. Your trip will be cancelled from the date we receive written notice. Please refer to our Terms & Conditions for details of our refund policy
In the unlikely event that we must cancel a trip, please refer to out Terms & Conditions for details of our cancellation policies.
Although this falls under the Force Majeure clause in our Terms & Conditions, we will offer all our clients a free transfer to other trip dates or another trip. This will be a free transfer, however any difference in trip price will be covered by the client.
Almost all our trips require specialist insurance cover. For most trips we recommend taking insurance cover with World Nomads. You can get your person al trip insurance quote from the World Nomads widget on our Sign Up page.
We will reserve the right to refuse participation to clients without the appropriate insurance cover.